FAQ's
Booking and Payments
How do I book?
Booking begins with an inquiry by email at info@beinspiredtours.com, on WhatsApp at +351 910 211 858 or on our webform here. Once availability is confirmed, the next steps and payment details are shared directly.
How far in advance should I book?
Booking in advance is recommended, especially during busier travel periods.
Is a deposit required?
Yes. A deposit is required to secure your private tour or scenic transfer date.
Tours Up to 3 Days
We require a 25% deposit of the total tour at the time of booking, with the remaining 75% balance due on the first day of your tour.
Tours of 4 Days or More
We require a 50% deposit of the total tour price at the time of booking, with the remaining 50% balance due on the first day of your tour.
Scenic Transfers
We require a 25% deposit at the time of booking, with the remaining 75% balance due on the day of your transfer.
Your deposit allows us to reserve your agreed date exclusively for your group. Once the deposit is received, your date is reserved, and we commit the vehicle, guide time and planning resources required for your experience.
What payment methods do you accept?
We accept the following payment methods: Credit Cards, Debit Cards, Apple Pay and Bank Transfers.
Major card networks supported include Visa, Mastercard, and American Express.
What currency are your prices in?
All prices provided by Be Inspired Portugal Tours are quoted in Euros (€), and all payments must be made in Euros. If your bank or card provider processes the payment in another currency, any exchange rate differences, international transaction charges, or other fees applied by your financial institution are the responsibility of the client. The amount received by Be Inspired Portugal Tours must correspond to the agreed Euro amount.
Tour Logistic
Where is the pick-up point?
Our private tours include door-to-door pick-up and drop-off whenever possible.
We can usually pick you up directly from your accommodation. Your exact pick-up time and location will be confirmed with you before your tour.
For Scenic Transfers, we provide private pick-up and drop-off between your chosen locations, with the route and any planned stops agreed in advance.
How early should I arrive?
We recommend being ready at the agreed pick-up point 15 minutes before the scheduled start time to ensure a smooth departure.
How large are your groups?
We accommodate up to 6 guests per booking. Day tours require a minimum of 2 guests, while solo experiences are available for select services, including The Founders Collection and Beyond Santiago. All experiences are private and exclusive to your group.
Are your experiences suitable for children?
Some experiences may be suitable for older children or teenagers, depending on the pace, theme, and structure of the experience. In general, many of our offerings are designed primarily for adults. Please get in touch if you are considering booking as a family.
Can I bring luggage?
Yes. For Scenic Transfers and other experiences where luggage is required, you’re welcome to bring your luggage with you. If you’re travelling with larger or multiple pieces of luggage, please let us know when booking so we can make sure the vehicle and arrangements are suitable.
General Information
What types of experiences do you offer?
We offer private, flexible experiences across Portugal, including:
• Private Day Tours
• Multi-Day Journeys
• Custom Itineraries
• Portugal Trip Consultation
• Scenic Transfers
• Pilgrim & Camino Services
Every experience is designed around your interests, pace and travel plans.
How long are the tours?
Our day tours are full-day experiences. The Founders Collection are multi-day private experiences lasting between 2 and 4 days, while our Pilgrim Way experiences are designed as one-day experiences.
Is accommodation included?
No. Accommodation is arranged independently.
Preparation
What should I bring?
We recommend bringing any personal essentials you may need for the day, along with comfortable footwear and weather appropriate clothing. Depending on the season and the type of experience, items such as sun protection, a light jacket, or an umbrella may also be advisable.
For The Founders Collection, any specific preparation notes will be shared after booking.
What should I wear?
We recommend comfortable clothing and footwear suitable for the season, the weather, and the nature of the experience. Practical shoes are always advisable. For sacred or pilgrimage-related experiences, modest dress may also be appropriate when visiting religious sites.
How physically demanding are your experiences?
The physical level depends on the specific experience. Most involve light to moderate walking, sometimes on uneven ground, village streets, forest paths, pilgrimage routes, or rural terrain. If you have any mobility concerns or specific requirements, we recommend getting in touch before booking so we can advise honestly.
Private and Custom Tours
Do you offer private tours?
Yes. All of our experiences are private and arranged exclusively for your group.
How do I request a custom itinerary?
If you are interested in a more tailored experience, you are welcome to get in touch by email to: info@beinspiredtours.com, WhatsApp: +351 910 211 858, or through our website inquiry form here.
Cancellation and Changes
What is your cancellation policy?
We understand that travel plans can change. Because your tour date is reserved exclusively for your group, cancellations must be made in writing.
30 days or more before your tour
Your deposit will be refunded, less any non-refundable payment processing fees or costs already committed to your booking.
Less than 30 days before your tour
The deposit paid to secure your booking is non-refundable.
Same-day cancellations and no-shows
The deposit is non-refundable.
At our discretion, we may offer to transfer your deposit to another available tour date within 12 months of your original tour date, subject to availability.
What happens if something unexpected affects my tour?
Circumstances outside our control, such as severe weather, strikes, road closures, transport disruptions or government restrictions, may occasionally affect a tour.
Where possible, we will adjust the itinerary or timing so your experience can still go ahead. If this isn't possible, we will discuss the best available option with you and communicate any changes as soon as possible.
If cancellation is unavoidable, a full refund will be issued.
Can I change my booking after it has been confirmed?
Yes. You can request changes to your booking after it has been confirmed. Changes to the date, itinerary, duration or number of guests are subject to availability and are only confirmed once agreed by us in writing. Depending on the change requested, the total price may also be adjusted.
Safety and Credentials
Are you licensed and insured?
Yes. We operate under an RNAAT tourism activity license registered with Turismo de Portugal and carry the appropriate insurance required for our activity.
What language are your experiences available in?
English and Portuguese
Are you responsible for personal belongings during the experiences?
Guests are responsible for their own personal belongings throughout the experience. We cannot accept liability for loss, theft, or damage to personal items.
Contact
How can I contact you if I have more questions?
You are welcome to contact us by email to: info@beinspiredtours.com, WhatsApp: +351 910 211 858, or through our website inquiry form here.